WHAT IS OUR RETURN POLICY?
We accept exchanges and refunds on all our products, with the following requirements:
The item/s must be in original condition, with all tags remaining in place
Item/s must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping cost.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to Pantai for an exchange or refund are not covered or reimbursed by us.
IN THE CASE OF MULTIPLE ITEMS PURCHASE, DO I NEED TO RETURN ALL ITEMS?
You only need to return the item/s you want to exchange or the item/s you want to be reimbursed.
HOW SHOULD I PROCEED FOR A RETURN?
Simply email [email protected] and we will allocate a Returns Authorization (RA) number for you, and give you all
the details you need!
Please note we are unable to be held liable for the loss of your item being returned. We recommend using a registered
postal service to return goods, and keeping a record of the tracking details
Our wharehouse is in France.We will provide you with the address and the guidelines when we allocate your Returns
Authorization number to you.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We need 48 hours to be able to process your return once it has arrived in our wharehouse.
If you're exchanging, we will send your new item/s out, and email you a new tracking number, like for a regular order.
If you're refunding, we will refund you through PayPal (the same method you used to pay).
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact
us immediately at [email protected] so we can personally assist you and sort out your problem as quickly as possible.
However, please note that all our products are handmade. This craftsmanship may explain some of the imperfections and
irregularities which make each of our products unique.